VerbatimParliament, as it happens

Department for Work and Pensions: Internet

Asked by Dr Luke EvansConservativeDepartment for Work and PensionsTabled Answered 20 July 2026UIN 18147

The question

To ask the Secretary of State for Work and Pensions, what assessment he has made of the potential merits of expanding online chat facilities as a means for pensioners to raise pension-related queries with the DWP.

Answered by Torsten Bell

DWP continually reviews how customers access its services and is committed to providing a range of communication channels that meet differing customer needs and preferences.

Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →

Open this question in Verbatim →

Every written question, searchable

155,000 questions tabled since the election, with the answer each department gave — and the ones still unanswered, with the clock running. Free to search.

Search written questions →Read on Verbatim