Teachers: Workplace Pensions

As of 25 August 2026, there are 476 Cash Equivalent Transfer Value (CETV) cases outstanding.

This takes into account those cases affected by the government embargo in May 2026, when there was a temporary suspension of CETV calculations across UK public service pension schemes, triggered by a change to the Superannuation Contributions Adjusted for Past Experience (SCAPE) rate made by HM Treasury. The figure also includes recent CETV applications and as such there will always be a number of outstanding CETV cases at any given time.

The implementation of the McCloud remedy has been complex as the Teachers’ Pension Scheme, as well as other public sector pension schemes, need to take into account each individual member’s unique circumstances, ensuring fairness and compliance with tax and policy rules. This has led to increased average handling times and consequently processing delays.

Most CETV cases can be worked via automation and therefore have an average handling time of one hour. Some cases impacted by the implementation of the McCloud remedy cannot be processed via automation and therefore must be calculated manually. The average handing time for these is 6 hours. For the most complex CETV cases, such as where the member has certain flexibilities in the Scheme, or has already retired, the average handling time for processing CETVs is 30 hours.

The department recognises the importance of providing CETV quotations in a timely manner. While the implementation of the remedy has had an impact on processing times, Teachers’ Pensions continues to work to manage demand and reduce delays while ensuring that members’ benefits are calculated accurately and in accordance with the requirements of the McCloud remedy.

The department consistently monitors the scheme administrator’s performance and maintains strong oversight through contract management processes and an independent Pension Board, which includes employer and member representatives, to ensure service standards are upheld.