Social Security Benefits: Disability
The question
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to ensure that reasonable adjustments relating to (a) disabled and (b) vulnerable claimants' communication needs, including where written communications may be required in preference to telephone calls, are identified and adhered to.
Answered by Department for Work and Pensions
The department offers a wide range of reasonable adjustments for claimants, including production of communications in a range of different (or alternative) formats to ensure that information is presented in an accessible way that suits their needs. Alternative formats offered include Braille, large print, audio, coloured paper, and screen-readable formats such as word and web-accessible PDF.
Once a claimant’s communication need or reasonable adjustment requirement has been identified, it is recorded on the claimant's record in such a way that it is easily seen each time a member of staff looks at that record, helping to ensure ongoing engagement remains appropriate to the claimant's circumstances.
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