Bank Services
The question
To ask the Chancellor of the Exchequer, with reference to his Department's Access to Banking Services Review, published on 14 May 2026, what steps his Department is taking to help ensure that people unable to use digital banking retain reasonable access to face-to-face banking services.
Answered by Treasury
The Government is committed to ensuring that people who need in-person banking can continue to access essential services.
That is why the Government commissioned an independent Review into Access to Banking Services, to assess whether changes to access to in-person banking services are causing consumer detriment, the scale of any detriment, and who and where it affects, including in rural, coastal, and market town communities.
Alongside the Review, the Financial Services and Markets Bill includes a power to allow the Government to take action in future to protect access to banking services, should this be necessary. This power ensures the Government can act swiftly and proportionately, including through future regulation, if the evidence from the Review supports intervention.
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