Self-assessment: Repayments
The question
To ask the Chancellor of the Exchequer, what provision HM Revenue and Customs makes for expediting tax repayment claims where taxpayers are experiencing financial hardship or serious ill health.
Answered by Treasury
HMRC’s correspondence service standard is to respond to 80% of priority post, including repayment claims, within 15 working days.
Regular HMRC performance information, including progress against this correspondence service standard, is published at https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates
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