Revenue and Customs: Standards
The question
To ask the Chancellor of the Exchequer, what steps he is taking to improve customer service performance within HM Revenue and Customs in relation to correspondence and repayment claims.
Answered by Treasury
HMRC’s correspondence service standard is to respond to 80% of priority post, including repayment claims, within 15 working days.
Regular HMRC performance information, including progress against this correspondence service standard, is published at https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates
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