Debts: Advisory Services
The question
To ask the Chancellor of the Exchequer, what guidance has been issued to Buy-Now, Pay-Later providers on referring customers in financial difficulty to debt advice services.
Answered by Treasury
Buy-Now, Pay-Later (BNPL) products were brought into FCA regulation in July 2026 and providers are now subject to the FCA’s rules for consumer credit firms. The rules require firms to identify and support customers in financial difficulty, treat them with appropriate forbearance, regularly review the support provided, and refer borrowers to free, independent debt advice where appropriate.
Complaints relating to BNPL were not subject to complaints reporting requirements so reliable figures are not available. Going forward, the Financial Conduct Authority and the Financial Ombudsman Service will record data on complaints relating to BNPL products.
The government will continue to monitor the BNPL market closely, working with the FCA and industry.
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →