National Energy System Operator
The question
To ask the Secretary of State for Energy Security and Net Zero, what assessment she has made of the adequacy of the safeguards in place to ensure that material errors in the National Energy System Operator's connection agreements can be (a) independently reviewed and (b) corrected.
Answered by Department for Energy Security and Net Zero
The Department works closely with the National Energy System Operator (NESO), Ofgem and network companies to oversee the governance of the connections process and to monitor delivery of the reforms.
Customers who believe there is an error in their connection agreement should in the first instance raise this with NESO through its Connections Portal. NESO also provides complaints processes for customers to seek review of issues that have not been resolved through normal engagement.
Where a customer remains dissatisfied, relevant disputes can be escalated to Ofgem, which has powers to determine certain disputes under the electricity licensing and regulatory framework.
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →