Ministry of Justice: Correspondence
The question
To ask the Secretary of State for Justice, what recent steps the Department has taken to reduce response times for correspondence from (a) the public and (b) Members raising constituency casework.
Answered by Ministry of Justice
The Ministry of Justice recognises the importance of timely and accurate responses to correspondence.
The Cabinet Office sets a maximum target deadline of 20 working days for departments and agencies to respond to correspondence, and it is the responsibility of the Ministry of Justice to ensure we have the resources and processes in place to respond to correspondence within this deadline.
The Ministry of Justice works collaboratively with the Cabinet Office and other Government departments to review and update correspondence policy and processes as required.
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